Last updated: 12 October 2026 

1. Introduction 

At P.E.S.T. Control Services Ltd (SW), we respect your privacy and are committed to protecting your personal information. 

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, submit an enquiry or use our pest control services. 

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

Please read this policy carefully to understand how we handle your information. 

2. Who We Are 

For the purposes of applicable data protection legislation, P.E.S.T. Control Services Ltd (SW) is the data controller responsible for the personal information collected through this website and in connection with our services. 

Business name: P.E.S.T. Control Services Ltd (SW) 

Business address: 7, Regent street, Kingswood, Bristol BS15 8 JX 

Email: info@morsmuribus.co.uk 

Telephone: 07860 132 208 

Website: https://morsmuribus.co.uk 

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above. 

3. Personal Information We Collect 

We may collect and process the following types of personal information, depending on how you interact with us. 

Information You Provide Directly 

When you contact us or submit an enquiry, we may collect: 

• Your name. 

• Your telephone number. 

• Your email address. 

• Your business or organisation name. 

• Your business address or the location requiring pest control services. 

• Details about your rat control requirements or pest-related concerns. 

• Information you include in messages, contact forms or urgent service requests. 

• Information relevant to quotations, appointments, invoices and payments. 

Please avoid including unnecessary sensitive or confidential information in your enquiries. 

Information Collected Automatically 

When you visit our website, certain technical information may be collected automatically, depending on the website’s configuration and the tools in use. This may include: 

• Your IP address. 

• Browser type and version. 

• Device type and operating system. 

• Pages visited and interactions with the website. 

• The date, time and duration of your visit. 

• Referring websites or sources. 

• Technical information used to maintain website security and performance. 

Cookies and similar technologies may also collect information about your use of the website. Further details are provided in our Cookies section below. 

4. How We Use Your Personal Information 

We may use your personal information for the following purposes: 

• To respond to enquiries and requests for information. 

• To assess your pest control requirements. 

• To prepare quotations and arrange appointments. 

• To provide and manage our pest control services. 

• To communicate with customers about bookings, service visits and follow-up work. 

• To process invoices and payments. 

• To maintain business and accounting records. 

• To improve our website, services and customer experience. 

• To monitor website performance and understand how visitors use our website, where appropriate. 

• To protect our website, business and customers against fraud, misuse and security threats. 

• To comply with applicable legal and regulatory obligations. 

• To handle complaints, disputes or legal claims where necessary. 

We will only use personal information for purposes that are lawful and appropriate to the circumstances in which it was collected. 

5. Our Lawful Bases for Processing 

Under UK data protection law, we must have a lawful basis for processing personal information. 

Depending on the circumstances, we may rely on the following lawful bases. 

Contract: Where processing is necessary to provide a service you have requested, arrange a booking, prepare a quotation or take steps towards entering into a contract. 

Legitimate interests: Where processing is necessary for our legitimate business interests, such as responding to business enquiries, maintaining records, improving our services and protecting our website, provided those interests do not override your rights and freedoms. 

Legal obligation: Where we need to process information to comply with applicable laws, including accounting and tax requirements. 

Consent: Where you have given consent for a specific purpose, such as certain optional cookies or electronic marketing where consent is required. 

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn. 

6. How We Share Your Personal Information 

We do not sell your personal information to third parties. 

We may share information where necessary with trusted service providers and other relevant parties, including: 

• Website hosting and website maintenance providers. 

• Email and business communication providers. 

• Website security and technical support providers. 

• Analytics providers, where used. 

• Payment service providers and accountants. 

• Professional advisers, insurers or legal representatives where necessary. 

• Public authorities, regulators or law enforcement agencies where required or permitted by law. 

These parties will receive information only where appropriate for the relevant purpose. Where required, we will put suitable contractual and data protection safeguards in place. 

We may also disclose information where necessary to establish, exercise or defend legal claims. 

7. Contact Forms and Enquiries 

If you contact us through a website form, email, telephone or another communication channel, we will use the information you provide to respond to your request and manage any related service arrangements. 

We may retain enquiry information to maintain a record of communications, prepare quotations, follow up on requests and manage potential or existing customer relationships. 

Please ensure that the information you submit is accurate and that you are authorised to provide any business or third-party contact details included in your enquiry. 

Submitting an enquiry does not automatically subscribe you to marketing communications. 

8. Cookies and Similar Technologies 

Our website may use cookies and similar technologies to support website functionality, security, performance and analytics. 

Depending on the tools installed, these technologies may include: 

• Essential cookies: Necessary for core website functions or security. 

• Analytics cookies: Used to understand how visitors interact with the website. 

• Marketing cookies: Used to measure advertising performance or support targeted advertising, where applicable. 

Non-essential cookies will only be used where the required consent has been obtained. You can manage your preferences through the website’s cookie banner or settings, where available. 

You may also be able to manage or delete cookies through your browser settings. Blocking certain cookies may affect some website functions. 

For more information about the specific cookies used on this website, please consult our Cookie Policy or cookie settings, where available. 

9. Marketing Communications 

We may occasionally contact customers or business contacts about our services where permitted by applicable law. 

We will obtain consent where required and will respect your marketing preferences. 

You can opt out of marketing emails by following the unsubscribe instructions in the message or contacting us directly. 

We may still send essential service-related communications, such as booking confirmations, quotations, invoices or updates concerning a service you have requested. 

We will not use your contact details for unrelated marketing purposes without an appropriate lawful basis. 

10. How Long We Keep Your Information 

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including satisfying legal, accounting and reporting requirements. 

Retention periods may vary depending on the type of information and our reasons for holding it. 

For example: 

• Enquiries: Retained for a reasonable period to respond to requests, manage follow-ups and maintain relevant business records. 

• Customer and service records: Retained for the duration of the business relationship and for an appropriate period afterwards. 

• Financial and accounting records: Retained for the periods required by applicable law. 

• Marketing preferences: Retained as necessary to manage communications and maintain records of consent or objections. 

• Technical and analytics information: Retained according to the relevant system settings and our operational requirements. 

When information is no longer required, we will take reasonable steps to delete it or anonymise it securely, unless we are legally required to retain it. 

11. How We Protect Your Information 

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure. 

These measures may include access controls, appropriate website security measures, secure hosting and restricted access to business records. 

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee absolute security, but we will take reasonable steps to protect the information entrusted to us. 

12. International Transfers 

Some third-party service providers may process or store personal information outside the United Kingdom. 

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection law. This may include relying on an adequacy decision or implementing appropriate safeguards, where required. 

Please contact us if you would like further information about international transfers relevant to your personal information. 

13. Your Data Protection Rights 

Under applicable data protection law, you may have the right to: 

• Access: Request a copy of the personal information we hold about you. 

• Rectification: Ask us to correct inaccurate or incomplete information. 

• Erasure: Request deletion of your personal information in certain circumstances. 

• Restriction: Ask us to restrict the processing of your information in certain circumstances. 

• Data portability: Request certain information in a structured, commonly used and machine-readable format where the right applies. 

• Object: Object to certain types of processing, including processing based on legitimate interests. 

• Withdraw consent: Withdraw consent where we rely on it as our lawful basis. 

• Object to direct marketing: Object to the use of your personal information for direct marketing at any time. 

These rights are subject to legal conditions and exemptions, so they may not apply in every situation. 

To exercise a right, please contact us using the details provided in the Who We Are section. We may need to verify your identity before responding. 

We will respond within the time limits required by applicable law. 

14. Third-Party Websites 

Our website may contain links to external websites or services operated by third parties. 

We are not responsible for the privacy practices, content or security of websites that we do not control. 

If you visit a third-party website through a link on our website, we recommend reviewing its privacy policy before providing personal information. 

15. Children’s Privacy 

Our services and website are intended primarily for adults and businesses. 

We do not knowingly collect personal information from children for marketing purposes. If you believe a child has provided personal information to us unnecessarily, please contact us so that we can review the matter and take appropriate action. 

16. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers or legal obligations. 

Any revised version will be published on this page with an updated revision date. 

We encourage you to review this page periodically to remain informed about how we handle personal information. 

17. Complaints and the Information Commissioner’s Office 

If you have concerns about how we collect or use your personal information, please contact us first so that we can try to resolve the issue. 

You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO). 

Website: https://ico.org.uk/ 

The ICO provides information about your data protection rights and how to raise a concern. 

18. Contact Us 

If you have questions about this Privacy Policy, wish to exercise your data protection rights or need further information about how we process personal information, please contact us. 

Business name: P.E.S.T. Control Services Ltd (SW) 

Business address: 7, Regent street, Kingswood, Bristol BS15 8 JX 

Email: info@morsmuribus.co.uk 

Telephone: 07860 132 208 

Website: https://morsmuribus.co.uk